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You will receive notifications at every stage of your order from confirmation through to delivery. Depending on your location, standard orders should be delivered 10-15 business days after dispatch. At peak times, delivery networks can experience delays, and we thank you for your patience should your order be dispatched at one of these times.
Yes. Your shipping address can be changed before your order is dispatched. Orders generally pass through pre-dispatch quality checks quite quickly, so if you do need to change your delivery address once your order is marked Undergoing Quality Checks, please email support@framesbuy.com us to ensure your address can still be changed. Once your order is marked Ready for Dispatch, your order cannot be redirected or recalled.
Kindly allow 12 to 24 working hours to respond to your request. If you do not hear from us within that period, you can email us at support@framesbuy.com.
Our industry leading blue light lenses block 70-80% of the most harmful blue light emitted from digital screens.
We offer 15-day unconditional returns on frames and cases. Orders that are faulty will be replaced at no cost. We do not offer refunds for ‘change of mind’ on the prescription lens part of your order. View our full refunds and exchange policy. Visit our returns page to process return request.
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